SHIPPING POLICY
We package and ship each item according to its needs. While all ceramic items are fragile, some require more careful packaging than others. Some pieces will require box-within-a-box packaging. We are also a small business with a fragile profit margin and strive to use the most cost-effective shipping option for each piece.
We currently charge $11.00 delivery per order. This includes the cost of packing materials and shipping tracking.
We are also BIG fans of planet earth and prefer eco-friendly packaging and reuse whenever possible. So don’t be surprised if your order is packed in a Bark box.
If you happen to live in Bloomington or Normal IL or can easily travel to the twin cities to pick up your order in person, we will happily refund the $11.00 fee when the order is picked up. Contact us at support@lilkilnlady.com and we will work with you.
RETURN & EXCHANGE POLICY
We want you to happy with your purchase and will work with you to resolve any problems. If you encounter any problems with any part of the shopping experience or shipping and delivery, please contact us at support@lilkilnlady.com
While we are a small business, we monitor our email daily and will contact you as soon as possible.